Product Feedback Tracker

One place for every customer voice

The exec meeting. Someone asks what customers think about the new pricing tier.

You know the answer exists. It's in a Slack thread from two weeks ago. A support ticket from enterprise. That one sales call where the prospect pushed back hard. The NPS comment you flagged but never filed anywhere.

You have the data. You just can't get to it in the next thirty seconds.

This is how most PMs experience feedback: scattered across channels, trapped in other people's inboxes, surfacing only when someone happens to remember it. You've tried to centralize it before—a spreadsheet, a Notion database, a tagging system in your ticketing tool. It worked for a month. Then the spreadsheet got stale, the database got messy, and the tagging system became "misc."

The problem isn't discipline. It's friction. Every piece of feedback requires a decision: where does this go? What do I tag it? Is it worth logging? Most of the time, the answer is "I'll remember this"—and then you don't.

This template removes the decision. Drop in a screenshot, paste a Slack message, forward an email. The system extracts the customer, the theme, the sentiment. It files itself.

Theme summaries aggregate automatically. How many customers mentioned onboarding friction this quarter? What's the sentiment breakdown? Is it trending up or down? The patterns surface without you building pivot tables.

Stakeholder briefs generate on command. Filter by theme, segment, or time period—get a document ready for the exec meeting. Not a data dump. A narrative with evidence.

The sample shows 12 feedback entries across 4 channels. Three themes emerged that weren't obvious in the raw data: pricing confusion in mid-market, feature requests clustering around mobile, and a support gap in EMEA onboarding.

Start with your next piece of feedback. Watch where it goes.